CSI TROUBLESHOOTING UPDATE!


I just want to say that I have had to re-check my CSI games once again!!  My husband inadvertently updated Quicktime along with the usual Apple Safari Updates before I could get to him to stop him.  S i g h  . . . This was followed by me needing to fix something else, and wondering if the Problem might be that it needed Quicktime – it didn’t but by then I’d updated it further.  G r o a n . . .

So I thought – seeing that only CSI: CRIME SCENE INVESTIGATON needs Quicktime 6.1 maybe the others will all be okay anyway.  I checked HARD EVIDENCE – nice and clear and running smoothly; then DARK MOTIVES – likewise; 3 DIMENSIONS OF MURDER – no problems other than the need to press the space bar to fast forward through the gallery owner’s excessive speeches (of course these contribute to his character, which is [cleverly] so annoying!!)

So then in went the CSI: CRIME SCENE INVESTIGATION and there it was – the white square in the middle of the working graphics!!!  Rats!!!

So I uninstalled Quicktime, Googled it to redownload Quicktime 6.1, got some version that didn’t show in my All Programs, redownloaded it elsewhere, tried the game – no go.  So I uninstalled the game.  Then I reinstalled the game, said ‘Yes’ when I got to the Quicktime 6.1 and got most of the way through and got stuck.  Now I had too many versions of it.  So I uninstalled the downloaded versions, uninstalled the game, then reinstalled the game and the quicktime 6.1.  Are you keeping up?

The game wanted to re-register every time – really irritating, so I opted out the second time – it’s been registered at every download and I thought that was enough.  This of course threw the whole download into a tizzy, and it stalled for a while.  I used Ctrl/Alt/Del and ended the relevant tasks, then clicked on the game.  Finally it opened and played without the white square, but there are still glitches.  Now the video cut scenes are White Screen! I can live without them, but . . .

Anyway the other problem is that the mouse action is the pits – way too fast for the panning.  TIP:  Place the panning arrow carefully and gently at the edge of the screen and hold it still – it should slowly pan around the room.  Any sudden movements of themouse will result in a screen and head spin!  I will do what I usually do and look for a Patch – there’s bound to be one though it’s been a while since I looked.  The other thing I need to do is reset the game for an earlier version in Windows 7 / Control Panel/ Troubleshooting.

Okay, I did that, and it made little difference, though perhaps it made some running improvements.  I then tried to download the Patch for CSI from Ubisoft – link in sidebar of my blogsite – but it asked for the second disk to be inserted, except there isn’t one.  I couldn’t get past this.  So had to cancel.  The game plays, except there is white screen video cut-scenes.  I can live without them, but am really annoyed that I can’t rectify it completely – especially as I had it running perfectly before the Quciktime update.

I think I will go through, check the rest of them again, then leave it at that.  I will play the CSI: CRIME SCENE INVESTIGATION on my older PC where it is downloaded and works just fine – if I feel the inclination to do so, and if I have time to do so.  I have a Desktop full of purchased games that I have yet to complete!

So this Update is to impress on you the importance of NOT UPDATING QUICKTIME if you have CSI games on your PC.  Stick to Version 6.1 – only, of course, if you have CSI: CRIME SCENE INVESTIGATION.  If you only have the later games then you should be okay.  But a word of warning – it may interfere with the earlier few CSI games – from DARK MOTIVES onwards I think you should be okay.

TIP:  If 3 DIMENSIONS OF MURDER closes to the bottom task bar and pops up a message saying ‘Error occurred which can’t be recovered’ or something similar – ignore it.  Close the pop-up, click on the game icon on the bottom task bar and the game will open up as normal, and you can click Play, then do so.

Jud House  28/01/2013

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About judsartwork

I write reviews of Adventure and Hidden Object games that are Crime, Fantasy, SciFi, Renovation, Travel, Quest and/or Mystery by genre. I have a Masters in Writing (2006) and have been writing novels, both crime and fantasy for many years; plus Haiku, verse, and prose both fictional and literary. I am also an artist of modern, Acrylic, textural and hard edge work, underwater, fantasy, expressionist, and Cosmos paintings. I use mixed media (Acrylic, Watercolour, Pastels) in textural Monoprints, finding surprises to expose within each work. Having both an analytical and creative mind has meant that I have strong powers of observation, and the persistence required to follow computer problems through till I solve them. Of course I am not always successful, but am willing to ask for a little help in order to then unlock the main problem myself. My Troubleshooting Blog, 'Problems and Solutions', was the result of my tenacity.
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