TROUBLESHOOTING UPDATE

This Update contains methods of solving the Blackscreen issue that some games present you with.  I have gleaned these tips from Support teams, and modified some of them in order for them to work on the Windows 7 program.  By these means I finally opened a stubborn trial game.  Alas when I did, the game itself was a huge disappointment and I deleted it from my Desktop.  However this method should help me to open others that I am having problems with.  And it may help you.

If using the Windows 7 Troubleshooting compatibility mode, to run games in an earlier version of windows, does not work on a trial game, or gives an unsatisfactory result, then you can always try manually setting the option.  If you run into an issue with a trial game, here are the steps to try that manually:

First, enable hidden files and folders:

  1. Click on the Start Flag icon in the lower left of your screen
  2. Click on Control Panel
  3. Under Folder Options, in View click on/check Show hidden files, folders and drives
  4. Now click OK.

Run the game in Windows XP compatibility mode as that is usually the option that works best:

  1. Click on the Folders icon in the lower left of your screen
  2. Scroll to Computer, then click arrow beside Local Disc C:
  3. Now click arrow beside Program Files
  4. Locate and click on the folder for one of the games that is causing problems – this will open the folder contents on the right hand page of the screen
  5. There will be a faded icon in the folder for the game – this is the .exe file, right-click this icon then select Properties, then click on the Compatibility tab
  6. Make sure the box next to Run this program in compatibility mode for: is checked
  7. Select Windows XP (Service Pack 2) from the drop-down list
  8. Under Settings, make sure Disable visual themes and Disable desktop composition are both checked
  9. Under Privilege Level, check the option to Run this program as an administrator
  10. Click on OK
  11. Now double-click that faded icon again to play the game!

If this does not work, then go back and uncheck step 6 & 7.  Leave 8 and 9 in place.  Try again.  If you are still having problems then go to your drivers and do an update.

  1. Go Start/ Control Panel/ Device Manager
  2. Locate Display Adapters then click the side arrow to show the driver that runs your computer display (mine is ATI Radeon if that helps)
  3. Double click this driver then click the Driver tab
  4. Find and click Update and follow the prompts.

Now try the game again via the faded icon game.exe file.  If the icon isn’t faded, then it is the game.exe  Applications file that you need.

Look for your manufacturer’s website – Toshiba was Toshiba Support and Downloads and there was another driver: AMD Catalyst™ Display Driver – where you can download a Driver Update for free.  There may be a more recent update available for your model.  You will need to know which model your computer is – at least approximately in order to select the right one.  It is a matter of following their prompts carefully.

Also DirectX, which is used to run games, can be installed for free from Microsoft’s website, at the following location: DirectX End-User Runtime Web Installer.  If this installation cancels itself, don’t worry – it simply indicates that you already have the newest version installed.

(C) Copyright Jud House  6/12/2011

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